Maintenance and Support Services

Xitell- well known as a top network integrator- was founded in 2012 as a maintenance and technology repair company. A key advantage to our highly regarded support services is our ability to leverage the experience we have accrued to offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises. A professional staff, state-of-the-art facility, a multi-million dollar parts inventory and a commitment to customer satisfaction deliver reliable service 24 hours a day, 7 days a week. Some key advantages:

• Experience enables us to offer service on a wide variety of the leading technology manufacturers.
• Supporting technology from Cisco, Microsoft, HP, IBM, Dell etc.
• Sentinel provides a single-source support solution.
• State-of-the-art distribution capability with a multi-million dollar parts inventory.
• Delivering reliable service 24 hours a day, 7 days a week.

Cisco Support -  with Cisco PSS

Xitell with Cisco PSS is designed to keep your Cisco network operating at the highest level of availability through active monitoring and timely repairs. As a charter member in Cisco’s Partner Support Services Program, Xitell has been approved to provide support as an authorized support arm of Cisco. Through this program Xitell’s experienced, certified technicians provide front line support of Cisco environments with the manufacturer’s backing through access to Cisco software updates and bug fixes, Cisco’s symptom/fix database and access to the Technical Assistance Center.

Maintenance Contracts

Xitell has long been recognized as a premier provider of maintenance and support services. A highly-trained professional staff, a state-of-the art facility, a concentration of network systems service resources and a commitment to customer satisfaction are cornerstones in delivering reliable service for your LAN/WAN and telephony environments - 24 hours a day, 7 days a week. Leveraging the experience we have accrued over since 2012, we offer service on a wide variety of the leading technology manufacturers to provide you with a single-source solution for today's heterogeneous enterprises while providing the fast response and restore times demanded by today's business critical systems.

Customer Service Center

Since 2012 Xitell has owned and operated a fully automated and computerized Customer Service Center (CSC) . Located in our corporate headquarters in Toronto, Ontario. Xitell employees man this state-of-the-art facility twenty-four (24) hours a day, seven (7) days a week, 365 days a year.
When a service call is placed, a qualified technical consultant is notified and assigned to your service needs and the service ticket follows Xitell's standard call tracking and call escalation procedures. By leveraging our highly customizable Contact Center application, the CSC provides a diverse set of options for call handling, tracking, routing and escalation that are tailored to our client's requirements. The efficiency and experience of our CSC operation is one of the many reasons we are able to provide the highest level of performance standards and reporting capabilities to meet our customer's needs.

Complete Site Audit

style="font-size: 16px;" class="pt-20 pb-20"As part of our Full Maintenance Service, Xitell will perform a complete site audit to document all of the systems to be included in the maintenance contract. The documentation will include system brand, model number, and serial number. The same audit and documentation will be performed on monitors and printers. Each audited device will be labeled with a bar code to identify the device as maintenance covered by Xitell. This bar code will also ensure accurate tracking of the device or system.

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